Refund Policy

Refund Policy

Thank you for shopping with MTech Gardens. We strive to provide the best plants and gardening products, and your satisfaction is important to us. Please review our refund policy below.

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💸 Refund Eligibility

We offer refunds under the following conditions:

• Live Plants: Refunds are only provided if the plant arrives damaged, unhealthy, or dead. You must contact us within 24 hours of delivery with clear photos of the plant and packaging.

• Non-Plant Products (e.g., pots, accessories): Refunds are available for defective or damaged items. Please contact us within 7 days of delivery.

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📸 How to Request a Refund

To request a refund, please:

1️⃣ Email us at support@mtechgardens.com with the following details:

• Your order number.

• Clear photos of the product and packaging.

• A brief description of the issue.

2️⃣ Our team will review your request within 48 hours and guide you on the next steps.

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🏦 Refund Process

• Approved refunds will be processed to your original payment method (Razorpay, PayPal, UPI, Credit/Debit Card) within 7-14 business days.

• Original shipping charges are non-refundable.

• If the return is due to an error on our part (damaged or incorrect item), we will cover return shipping costs.

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🌍 International Orders

For international customers, refunds are only provided if the item arrives damaged. We do not accept returns for international orders. Please contact us within 24 hours of delivery for assistance.

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🌿 Need Help?

For any questions or concerns, please reach out to us at:

📧 support@mtechgardens.com
📞 +91 9447 866 368